OUR ORGANIZATION DEVELOPMENT APPROACH
- A development process needs to be designed in a dialogue between the
parties involved (clients consultants HR Top Management, etc.).
- Finding out the core question and "how can it be answered".
- Working out a desired outcome - working out a process that supports that
Analysis: how a part of the system (e.g. ABB within Nokia factory) interacts
with other parts of the system of which it is a part.
Seeing "the big picture" and the complexity of average cause and
effect thinking: in social interaction action and reaction dont follow
models or "mechanical" order.
Developing social systems differs from managing "things" or
processes the truth claims and knowledge theory of social sciences differ
from that of natural sciences.
Focus on work
As little additional (training) activities as possible.
The main focus is the work people actually daily accomplish relevant new
skills are built via solving on-hand issues.
Starting point for discussions: the challenges people have in fulfilling
their daily tasks, their problems this way connecting "the new service
story" with their "old challenges".
Learning-by-doing attitude prevails during our programs.
Participants collect information from their work, in order to create new
Tools to be used in workshops are based on creativity and aim at increasing
peoples own thinking and analysis skills (dialogue, group works, team
Multitude of Voices
An understanding of what the organization does, or stands for, or what my
role is, is created by people talking to each other.
There is no "the company" or one truth about it, but multitude of
Organization is a story, too.
All this talk and stories "construct" a social reality in which
people live. Change management initiatives have to affect these stories.
Taylor Made Development Process
Every client questions have to be understood as a unique challenge. Nobody
has dealt with exactly this situation before. All have experiences of similar
occasions, but this situation with these people must be dealt as an individual
A process means steps that head for an outcome and a process is about how
people carry the work, not only about planning the change or its content.
The development process relies on the knowledge and capabilities of the
a short introduction see e.g.